Sales Policy – HeroicCity

Effective Date: 12/5/2025

At HeroicCity, we are committed to providing a seamless and enjoyable experience for our customers. This Sales Policy outlines the terms and conditions related to the purchase of our services and products, ensuring clarity and transparency for all transactions.

1. Service Pricing

  • All services provided by HeroicCity are priced based on the type of treatment, complexity, and duration. The prices for our services are listed on our website and in our salon.

  • Prices are subject to change at any time without prior notice. We recommend checking our website or contacting us directly for the most up-to-date pricing information.

2. Payment Methods

We accept the following payment methods for services and products:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • Cash Payments (in-store only)

  • Mobile Payments: PayPal, Apple Pay, Google Pay

  • Gift Cards: HeroicCity gift cards can be used for any service or product purchase.

All payments must be made in full at the time of service or purchase.

3. Discounts and Promotions

  • HeroicCity occasionally offers discounts, special promotions, and packages. These offers are subject to availability and cannot be combined with other discounts unless stated otherwise.

  • Any promotional codes or special offers must be applied at the time of booking or checkout. HeroicCity cannot apply discounts retroactively.

4. Cancellations and No-Show Policy

  • If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance.

  • Failure to cancel or reschedule within this timeframe will result in a 50% charge for the missed appointment.

  • For no-show appointments, 100% of the service fee will be charged.

5. Refunds and Exchanges

  • HeroicCity aims to provide high-quality services, but in cases of dissatisfaction, we may offer a re-service or partial refund after evaluating the situation.

  • Refunds are only provided within 7 days of service completion and are subject to review and approval.

  • Products purchased from HeroicCity are non-refundable, unless they are defective or damaged upon receipt. In such cases, we will offer a replacement or refund as per our return policy.

6. Gift Cards

  • HeroicCity gift cards are available for purchase and can be redeemed for any service or product at our salon.

  • Gift cards are non-refundable and cannot be exchanged for cash.

  • Expired gift cards will not be accepted, and HeroicCity will not be responsible for lost or stolen gift cards.

7. Taxes and Additional Charges

  • All prices are subject to applicable taxes, which will be added at the time of checkout or booking.

  • Any additional fees, such as late cancellation fees or rescheduling fees, will be communicated and charged accordingly.

8. Customer Responsibilities

  • Customers are responsible for providing accurate information when booking appointments or purchasing services and products.

  • Customers must arrive on time for their scheduled appointments. Late arrivals may result in reduced service time or rescheduling.

9. Modifications to Sales Policy

HeroicCity reserves the right to modify or update this Sales Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions regarding this Sales Policy or need further assistance, please contact us:

Thank you for choosing HeroicCity. We look forward to providing you with exceptional service and an outstanding nail care experience.