Sales Policy
Effective Date: March 11, 2025
At HeroicCity, we strive to provide a seamless shopping experience for all our customers. Our Sales Policy is designed to ensure transparency and clarity when it comes to purchasing pet accessories from our store.
1. Product Availability
While we make every effort to ensure that our website accurately reflects the availability of our products, there may be times when an item is out of stock or unavailable. If an item you order is out of stock, we will notify you as soon as possible and offer an alternative or a full refund.
2. Pricing
All prices listed on our website are in US Dollars and are subject to change without notice. Prices are final at the time of purchase. We reserve the right to correct any errors or omissions related to pricing, including errors in product description, stock quantity, or other information on our site.
3. Sales Tax
Sales tax will be applied to your order based on the shipping address and the local tax rates in your location. The tax amount will be calculated during checkout.
4. Payment Methods
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment is due at the time of purchase, and your order will be processed once payment is received and confirmed.
5. Order Confirmation
Once you complete your purchase, you will receive an order confirmation email with the details of your order, including the items purchased, billing and shipping information, and an order number. Please review this confirmation carefully to ensure everything is correct.
6. Shipping and Delivery
HeroicCity offers shipping to various locations. Delivery times will depend on your location and the shipping method selected during checkout. We will make every effort to ship your order promptly, but please note that delivery times are estimates and may be affected by factors outside our control.
7. International Orders
For international orders, please be aware that you may be subject to customs duties, taxes, and other fees. These additional charges are the responsibility of the customer and are not included in the product price or shipping fees.
8. Order Modifications or Cancellations
Once an order is placed, we strive to fulfill it as quickly as possible. If you wish to modify or cancel your order, please contact us immediately at info@heroiccity.xyz. We can only modify or cancel orders before they are processed and shipped.
9. Promotional Discounts and Offers
Promotions and discounts are only applicable during the specified period and cannot be combined with other offers unless explicitly stated. Discounts are applied at checkout and are subject to the terms and conditions of the promotion.
10. Customer Support
If you have any questions or concerns regarding your purchase, shipping, or payment, our customer support team is here to help. Contact us via email at info@heroiccity.xyz, or by phone at 502-876-3649.
11. Changes to This Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the date of the most recent update will be reflected at the top of the page.
12. Contact Us
For any questions related to our Sales Policy, please reach out to us at:
Email: info@heroiccity.xyz
Phone: 502-876-3649
Address: 1904 Karen Lane, Round Pond, Maine, United States
Website: https://heroiccity.xyz/