Return and Refund Policy – HeroicCity

Effective Date: 12/5/2025

At HeroicCity, we aim to provide a premium nail care experience. However, we understand that there may be instances where you are not completely satisfied with your service. This Return and Refund Policy outlines the process and conditions under which returns, refunds, and adjustments may be requested

1. Service Satisfaction

  • We strive for excellence in every service we provide. If you are not satisfied with your nail care service, please notify us within 24 hours of your appointment.

  • We may offer a re-service free of charge to correct any issues with your nails or treatments, depending on the nature of the concern.

2. Refunds

  • Refunds for Services: In cases where the service cannot be corrected to your satisfaction, we may consider offering a partial or full refund at our discretion. Refunds will only be processed after the issue is evaluated and verified by our team.

  • Refund Process: Refund requests must be made within 7 days of the service date. To request a refund, please contact us at contact@heroiccity.xyz.xyz or call (803) 473-2902 with the details of your concern.

3. Cancellations and Rescheduling

  • We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.

  • If you cancel or reschedule within 24 hours of your appointment, we may charge a late cancellation fee of up to 50% of the scheduled service cost.

4. Damaged or Defective Products

  • If any products purchased at HeroicCity (such as nail care products) are damaged or defective, we will offer a replacement or refund based on the situation. Please contact us within 7 days of receiving the product for any issues related to quality or defects.

5. No Refunds for Gift Cards

  • Gift cards purchased from HeroicCity are non-refundable and cannot be exchanged for cash or credit.

6. How to Request a Return or Refund

To request a return, refund, or reschedule, please follow these steps:

  1. Contact HeroicCity customer service at contact@heroiccity.xyz.xyz or call (803) 473-2902.

  2. Provide your service details, appointment time, and a description of the issue or concern.

  3. Our team will assess the situation and guide you through the resolution process, which may include re-service or a refund.

7. Changes to This Policy

HeroicCity reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. We recommend reviewing this policy periodically to stay informed.

8. Contact Us

If you have any questions about our Return and Refund Policy or need further assistance, feel free to contact us:

Thank you for choosing HeroicCity. We are committed to providing you with a high-quality experience and ensuring your satisfaction.