Payment Policy for HeroicCity

Effective Date: March 11, 2025
Last Updated: March 11, 2025

At HeroicCity, we strive to provide a secure and seamless payment experience for all purchases of our premium pet accessories through our website https://heroiccity.xyz/. This Payment Policy outlines the terms and conditions related to payment for our products. Please review this policy carefully before completing a purchase.

Contact Information

HeroicCity
1904 Karen Lane
Round Pond, Maine
United States
Phone: 502-876-3649
Email: info@heroiccity.xyz

1. Accepted Payment Methods

  • We accept the following payment methods for purchases on our Website:
    • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
    • Digital Wallets: PayPal, Apple Pay, and Google Pay (where available).
    • Other Methods: Additional options may be offered at checkout, subject to availability.
  • Payment methods may vary depending on your location and the type of product purchased.

2. Pricing and Currency

  • Displayed Prices: All prices are listed in U.S. Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated.
  • Taxes: Sales tax will be calculated and added at checkout based on your billing or shipping address, in accordance with Maine state and local regulations. International customers may be subject to additional taxes or duties (see our Shipping Policy).
  • Price Changes: Prices are subject to change without notice. The price displayed at the time of checkout is the amount you will be charged.

3. Payment Process

  • Payment Timing: Full payment is required at the time of order placement unless otherwise specified (e.g., for pre-orders).
  • Authorization: By submitting payment, you authorize HeroicCity and our third-party payment processors to charge the total amount (including taxes and shipping) to your selected payment method.
  • Secure Processing: Payments are processed through secure, PCI-compliant third-party gateways. We do not store your full credit card or payment details on our servers.
  • Confirmation: Upon successful payment, you will receive an email confirmation with your order details.

4. Payment Issues

  • Declined Payments: If your payment is declined (e.g., insufficient funds, expired card), we will notify you via email. Your order will not be processed until payment is successfully completed.
  • Retries: You may update your payment method or retry within 48 hours of notification. If payment is not resolved, we reserve the right to cancel your order.
  • Fraud Prevention: We may delay or cancel orders suspected of fraudulent activity, with notification provided where possible.

5. Pre-Orders (If Applicable)

  • Pre-Orders: For pre-order items, such as seasonal pet accessories, full payment or a deposit may be required at checkout, with the balance (if any) charged before shipment. Details will be provided on the product page.
  • Cancellation: Pre-order cancellations before shipment are eligible for a full refund, subject to our Sales Policy.

6. Refunds

  • Refunds are processed in accordance with our Refund and Returns Policy. Approved refunds will be issued to your original payment method within 5-10 business days, depending on your bank or payment provider’s processing times.
  • If the original payment method is unavailable (e.g., expired card), we may issue a store credit at our discretion.

7. Currency Conversion (International Purchases)

  • For international customers, your bank or payment provider may apply currency conversion fees or exchange rates. These are not controlled by HeroicCity and are your responsibility.

8. Security and Fraud Protection

  • We use industry-standard encryption (e.g., SSL) to protect your payment information during transmission.
  • You agree not to use stolen or fraudulent payment methods. Any suspected fraud will be reported to the appropriate authorities.

9. Changes to This Policy

  • We may update this Payment Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Website constitutes acceptance of the revised terms.

10. Contact Us

For questions, payment issues, or assistance, please reach out to:
HeroicCity
1904 Karen Lane
Round Pond, Maine
United States
Phone: 502-876-3649
Email: info@heroiccity.xyz