Dưới đây là Shipping Policy (Chính sách Vận chuyển) được soạn thảo cho HeroicCity, dựa trên thông tin bạn cung cấp (địa chỉ, số điện thoại, email, website) và tài liệu đã cho (bao gồm thông tin từ FAQs, như thời gian xử lý đơn hàng và thời gian giao hàng). Chính sách này tập trung vào việc giao hàng cho các sản phẩm vật lý được mua qua website https://heroiccity.xyz/, phù hợp với tiêu chuẩn chung tại Hoa Kỳ. Bạn nên tham khảo ý kiến luật sư để đảm bảo tuân thủ pháp luật Maine và phù hợp với mô hình kinh doanh của HeroicCity.

Shipping Policy for HeroicCity

Effective Date: March 11, 2025
Last Updated: March 11, 2025

At HeroicCity, we are committed to delivering your pet accessories with care and efficiency. This Shipping Policy outlines the terms and conditions for shipping orders placed through our website https://heroiccity.xyz/. Please review this policy carefully before making a purchase.

Contact Information

HeroicCity
1904 Karen Lane
Round Pond, Maine
United States
Phone: 502-876-3649
Email: info@heroiccity.xyz

1. Shipping Locations

  • We ship to addresses within the United States and select international destinations as specified during checkout. If your location is not available, please contact us at info@heroiccity.xyz to inquire about potential shipping options.

2. Shipping Methods and Costs

  • Shipping Options: We offer multiple shipping methods, including Standard and Expedited, through trusted carriers such as USPS, UPS, and FedEx. Available options and estimated delivery times will be displayed at checkout.
  • Shipping Fees: Costs are calculated based on the order’s weight, dimensions, destination, and selected shipping method. Fees will be shown at checkout before you confirm your purchase.
  • Free Shipping: We may offer free Standard shipping on orders over a certain amount (e.g., $50), as indicated on the Website during promotions.

3. Order Processing Time

  • Processing: Orders are processed within 1-2 business days after payment confirmation, excluding weekends and U.S. federal holidays. Processing times may be longer during peak seasons, holidays, or promotional periods.
  • Confirmation: You will receive an email with your order details once it is processed, followed by a shipping confirmation with tracking information.

4. Delivery Timeframes

  • United States:
    • Standard Shipping: 3-7 business days after processing.
    • Expedited Shipping: 1-3 business days after processing (available at checkout).
  • International:
    • Delivery times vary by destination, typically 7-21 business days, depending on customs clearance and local postal services.
  • Estimates: These are estimated delivery times after the order ships. Delays may occur due to weather, carrier issues, or other unforeseen circumstances beyond our control.

5. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress on the carrier’s website. If you do not receive tracking information within 5 business days of your order confirmation, please contact us at info@heroiccity.xyz with your order number.

6. Delivery Conditions

  • Accurate Address: You are responsible for providing a complete and correct shipping address. HeroicCity is not liable for delays, failed deliveries, or lost packages due to incorrect or incomplete address information.
  • Signature Requirement: Some shipments may require a signature upon delivery, depending on the carrier or order value.
  • Failed Delivery: If delivery fails due to an unavailable recipient or incorrect address, the carrier may attempt redelivery or return the package to us. Additional shipping fees may apply for reshipment.

7. Lost or Delayed Shipments

  • Lost Packages: If your order does not arrive within 10 business days of the estimated delivery date (or 30 days for international orders), contact us at info@heroiccity.xyz with your order number to initiate an investigation with the carrier.
  • Resolution: For confirmed lost shipments, we will offer a replacement or full refund at our discretion, subject to our Refund and Returns Policy.
  • Delays: We are not responsible for delays caused by carriers, customs, or external factors (e.g., weather, strikes). We will assist in tracking and resolving issues where possible.

8. Damaged or Incorrect Items

  • If your order arrives damaged or contains incorrect items, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund per our Refund and Returns Policy, including return shipping costs.

9. Title and Risk of Loss

  • Ownership and risk of loss transfer to you once the order is handed over to the shipping carrier. We recommend retaining tracking information until delivery is confirmed.

10. International Shipping

  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These are not included in the shipping cost or product price.
  • Restrictions: Some products (e.g., grooming solutions) may be restricted for international shipping due to regulations. Check product details before ordering.

11. Pre-Orders and Backorders

  • Pre-Orders: For pre-order items, such as seasonal pet accessories, estimated shipping dates will be provided on the product page. Delays may occur, and we will notify you of significant changes.
  • Backorders: If an item is temporarily out of stock, we will inform you of the expected shipping date. You may cancel your order for a full refund if the delay is unacceptable.

12. Changes to This Policy

  • We may update this Shipping Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Website constitutes acceptance of the revised terms.

13. Contact Us

For questions, tracking assistance, or delivery concerns, please reach out to:
HeroicCity
1904 Karen Lane
Round Pond, Maine
United States
Phone: 502-876-3649
Email: info@heroiccity.xyz